Mental Health News Radio

Electronic Health Records: Can the Whole Experience be Zen – Dan Callahan!

logo_bottom4 Questions With ZenCharts’ Dan Callahan

Before becoming cofounder of the behavioral health EHR company ZenCharts (chief sponsor of Mental Health News Radio), Dan Callahan enjoyed a long career in human services. After earning a master’s in social work degree from Fordham University in New York City, he worked as a social worker and a certified addictions professional, in therapeutic, administrative, even executive capacities. His 30-year career also includes authoring two workbooks and coauthoring a training curriculum for the New York State Office of Mental Health.

What made him make the jump from human services to software? Mental Health News Radio host Kristin Walker recently caught up with Callahan to find out. For the story on what led Callahan to the EHR market, as well as how his personality aids him in helping effect positive changes in the behavioral health market, keep reading and listening.

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Behavioral Health EHR Must Ask Questions 2.0

words-displays-to-information-truth-theory-and-fact-100264511It All Begins Before You Start Demos

  • The research and demo process can tell you almost everything you need to know about an EHR vendor. Do you have the time and the staff to traverse this rocky road on your own?
  • If this isn’t your first rodeo with an EHR, work with vendors that have nothing to hide
  • Avoid vendors that shout out in their marketing material how honest they are, would never hold your data hostage, etc. – professionals don’t need to make these claims in their material
  • There’s a diagnosis code for this kind of behavior

EHR Software Demonstration Tips and Tricks 2.0: What Providers Need to Watch Out For

evehr magician

Is your EHR demo a whole lot of hocus pocus?

Choosing the right behavioral health EHR is one of the most important decisions a mental health organization will make.

Before you dive into purchasing the software that will be running your practice make sure the vendor providing the demo is not really a magician. In our time spent only selling mental health EHRs, we have done demos exactly as trained by the creators of the products. We found out later this was horrendously misleading and when we started doing demonstrations of the products exactly as they worked, sales of these EHRs slowed down to a trickle. As they should.

everythingEHR has been reviewing behavioral health EHRs for the past few years. Many of our clients from mental health billers to behavioral health providers have come to rely on our EHR knowledge to help them during the often painful process of selecting a system that will ultimately run their practice. We have demoed more than forty behavioral health EHRs. Some are 100% mental health focused and others serve many sectors of health care and include a behavioral health component. We found that the process of vetting EHR vendors can and should be a time-consuming journey but often filled with missteps and some landmines. Our clients always report a serious reduction in anxiety by having one of our advisers join them on each and every demo.

The Short List: Narrowing the scope of your Behavioral Health EHR search

shortlistAs a mental and behavioral healthcare practice ready to adopt or expand a paperless system, you might find yourself in new territory without a map.

While there is no one perfect catchall, forming a shortlist of vendors depends on understanding how important features of Electronic Health Record (EHR) technology can meet the needs of your workplace. Assessing your needs, knowing what you are looking for, and being in the know about key features that systems offer saves you valuable time, energy – and in the long run – cost. The features listed below provide a good starting point in leading you in the right direction to find the EHR your practice needs.  We are also a phone call or email away if you would like a guide through this process. 

Credibility: Who are the founding members of the organization? Are they mental health providers that have created software that runs their own successful mental health agencies? Would the CEO or President be an invited speaker at a Behavioral Health conference to discuss something other than technology? What kind of contributions have the founding members created for Behavioral Health? Are they the face of the company? Can you find their staff on LinkedIn with a multitude of and varied experience in the field of Behavioral Health? 

Billing System: A billing system that focuses on easy setup for direct billing to many payers within the application but also offers built-in integration with clearinghouses for payment and eligibility checking so you spend less time in clearinghouse portals to process your billing. EHRs that have direct links to databases that house every insurance payers address, phone numbers, etc. which reduces the amount of time your practice needs to spend setting up the system, as well as, human error.  EHRs with tools that show you as a provider what your reimbursement rates should be across multiple insurance payers. 

How Do Counselors Inspire to Aspire: An Interview with Annie Shaw

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The reason we started Mental Health News Radio was to give those serving behavioral health a voice. We are the listeners. We are also caregivers. We wanted a platform where your voices could be heard. Where an audience of your peers can listen to your stories. Stories about what inspired you to become a therapist, open your own practice, or work in a community mental health center, what your specialties are, what tools and services you use to maintain your clinical records, and how you take care of yourself.

There is no doubt you will enjoy this next show. Our entire team was inspired just listening to our guest Annie Shaw. She is a perfect example of why we love hosting Mental Health News Radio.

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Samaritan Institute Conference 2015: How to Vet and Implement a Behavioral Health EHR

Samaritan Institute LogoEvery year the Samaritan Institute holds their annual conference. The talk tracks this year focused heavily on tele-behavioral health as well as EHR selection, implementation and clinical workflow. Our CEO, Kristin Walker, was asked to present with Dr. Carol Pitts on electronic health records. The sessions were full and they had a line of people waiting to talk to each of them at the conclusion of the presentations.

The importance of working with vendors that have the proper credentials in behavioral health was part of the discussion. They also discussed the travails but necessary journey of moving from a Behavioral Health EHR that ceases to meet the needs of a behavioral health agency to one that is designed as an enterprise-wide and browser-based EHR.

Where Behavioral Health EHR Vendors are Missing In Action: An Interview with Doug Edwards

Behavioral health EHR Vendors

Our guest today is Doug Edwards, Vice President and Managing Director of Vendome Healthcare Media’s Behavioral Healthcare division. Anyone who’s anyone in Behavioral Healthcare knows who Doug is and the publications he manages (Behavioral Healthcare and Addiction Professional Magazines). Because Doug has his pulse on our favorite healthcare segment, we asked him to share some secrets, ideas, what’s trending, and where EHR vendors are M.I.A. in the marketplace. While we cover the list of questions we reference below, Doug went far beyond this list. You’ll just have to tune in and take notes!

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The Future of TechnologyAdvice and Healthcare IT with Drew Settles

technologyadvice-email-logoPart of our work as consultants in Behavioral and Women’s Healthcare is to help our clients find the best EHR solutions for their organizations. We stand on a pretty tall soapbox and offer complimentary tools to help people through the maze that can certainly feel harrowing. TechnologyAdvice is a fresh face out in the marketplace offering excellent advice and services to healthcare providers and agencies but also to the EHR vendors we care about. It has been our distinct pleasure to introduce several Behavioral Healthcare vendors to TechnologyAdvice so that providers looking for help finding the right tools have plenty of options. 

the-future-of-mental-and-behavioral-healthcare-01We enjoyed being invited on their Expert Interview Series discussing buyouts and sub specialties within the EHR market.  During our pre-interview calls we were introduced to Charles “Drew” Settles who fast became one of our favorite guests. We refer to him as “The Brain” and certainly hope he’ll join us as a series regular. No topic was off the table. We simply had to fit in as much invaluable information to a thirty minute segment as possible (we still went over time but we promise it’s worth a listen – be prepared to take notes).  We covered what TechnologyAdvice has to over software vendors. We encourage all Behavioral Health EHR vendors to sign up with their services so consumers aren’t limited in their choices. 

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Buyouts and Sub Specialties: Kristin Walker and TechnologyAdvice Ride the Wave of the Latest EHR Trends

11401383_297165643803034_5221908511618497696_nKristin Walker, founder of everythingEHR, was a recent guest on the TechnologyAdvice Expert Interview Series to share her insight on the intersection of sales, marketing, and technology as it relates to Behavioral Healthcare. The series, which is hosted by TechnologyAdvice’s Josh Bland, explores a variety of business and technology landscapes through conversations with industry leaders.

Enjoy their write up and the Podcast here.  We were also excited to interview Charles “Drew” Settles, Product Analyst with TechnologyAdvice. He joined us on Mental Health News Radio. Please enjoy his interview here.

El Sabor Latino Para el Mundo Del Mercado de los EHR de Salud Mental

peru_mapEs un placer para todos aca en everythingEHR encontrar organizaciones que realmente se preocupen por la salud mental.  Uno de nuestros vendedores favoritos de sistema EHR es ClinicTracker, hecho por JAGProducts. En 2014, tuvimos la oportunidad de conocernos con todo el equipo de ClinicTracker en su oficina en Nueva York.  Quisimos conocer quienes son las personas que estan detras del escenario brindado esta excelente tecnologia a nuestro provedores de salud mental.

Hace unos años atras, que intentamos provocar a un pequeño vendedor de EHR a apoyar al mercado en Latinoamerica.  Desafortunadamente la tecnologia y la pasión no eran presente para cumplir acabo el Proyecto.  Pero las cosas buenas vienen a los que esperan!  Definitivamente valio la pena esperar a ClinicTracker, y su equipo y producto. 

Hemos invitado a Mateo Cullipher, quien lleva a cargo muchos puestos con for kristinClinicTracker (soporte tecnico, ventas, marketing, producción de videos – sigo con la lista?), a visitarnos en Mental Health News Radio.  Mateo fundo una ONG en Latinoamerica trabajando con varios grupos, incluyendo la población con necesidad de apoyo en salud mental.  Cuando compartimos la passion de Mateo por este sector y como el pasa su tiempo personal te va a inspirar.  Gente como Mateo son exactamente las personas que queremos para apoyarnos con nuestro records de salud mental.    Por favor disfrute de nuestra entrevista con Mateo y su blog revelador acerca de la salud mental y como se trata con esa sector en Sudamerica. 

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