Mental Health News Radio

Electronic Health Records: Can the Whole Experience be Zen – Dan Callahan!

logo_bottom4 Questions With ZenCharts’ Dan Callahan

Before becoming cofounder of the behavioral health EHR company ZenCharts (chief sponsor of Mental Health News Radio), Dan Callahan enjoyed a long career in human services. After earning a master’s in social work degree from Fordham University in New York City, he worked as a social worker and a certified addictions professional, in therapeutic, administrative, even executive capacities. His 30-year career also includes authoring two workbooks and coauthoring a training curriculum for the New York State Office of Mental Health.

What made him make the jump from human services to software? Mental Health News Radio host Kristin Walker recently caught up with Callahan to find out. For the story on what led Callahan to the EHR market, as well as how his personality aids him in helping effect positive changes in the behavioral health market, keep reading and listening.

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Behavioral Health EHR Must Ask Questions 2.0

words-displays-to-information-truth-theory-and-fact-100264511It All Begins Before You Start Demos

  • The research and demo process can tell you almost everything you need to know about an EHR vendor. Do you have the time and the staff to traverse this rocky road on your own?
  • If this isn’t your first rodeo with an EHR, work with vendors that have nothing to hide
  • Avoid vendors that shout out in their marketing material how honest they are, would never hold your data hostage, etc. – professionals don’t need to make these claims in their material
  • There’s a diagnosis code for this kind of behavior

The National Council for Behavioral Health: CEO and President Linda Rosenberg

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Our guest on this edition of Mental Health News Radio needs no introduction. Linda Rosenberg is the CEO and President of The National Council for Behavioral Health. We are honored she was able to take time out of her busy schedule to speak with us a few days before the biggest event in Behavioral Health, the council’s annual conference. Our show is known for authentic conversations with incredible human beings. Linda’s passion for Behavioral Health shines through in every statement she makes. She is also extremely funny, real, and intelligent. We are certainly thankful her leadership is at the forefront of our favorite sector of healthcare: Behavioral Health.
 
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The Behavioral Health EHR Landscape: Scott Lloyd, President MTM Services

MTMServices

We welcome back Scott Lloyd, President of MTM Services, to Mental Health News Radio. When you want to challenge yourself and work with THE Behavioral Health consulting firm you reach out to Scott Lloyd. MTM Services is a strategic partner with The National Council for Behavioral Health – the heart of what’s happening in and the future of Behavioral Healthcare.

Our CEO, Kristin Walker, will be presenting at the 2016 National Council Conference in Las Vegas with Scott. Today we give you a small taste of what we’ll be focusing on for our presentation. 

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The topic?  What’s Your Problem: You or Your EHR

Tuesday, March 8th at 10 AM Caesars Palace, Las Vegas

Session Code: C20

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EHR Software Demonstration Tips and Tricks 2.0: What Providers Need to Watch Out For

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Is your EHR demo a whole lot of hocus pocus?

Choosing the right behavioral health EHR is one of the most important decisions a mental health organization will make.

Before you dive into purchasing the software that will be running your practice make sure the vendor providing the demo is not really a magician. In our time spent only selling mental health EHRs, we have done demos exactly as trained by the creators of the products. We found out later this was horrendously misleading and when we started doing demonstrations of the products exactly as they worked, sales of these EHRs slowed down to a trickle. As they should.

everythingEHR has been reviewing behavioral health EHRs for the past few years. Many of our clients from mental health billers to behavioral health providers have come to rely on our EHR knowledge to help them during the often painful process of selecting a system that will ultimately run their practice. We have demoed more than forty behavioral health EHRs. Some are 100% mental health focused and others serve many sectors of health care and include a behavioral health component. We found that the process of vetting EHR vendors can and should be a time-consuming journey but often filled with missteps and some landmines. Our clients always report a serious reduction in anxiety by having one of our advisers join them on each and every demo.

Leadership and the Art of Positive Thinking: the Sunny Side of EHR Adoption

grass-and-blue-sky-banners-10096636It is so easy to slip into negative thinking when walking the dusty trail of adopting an Electronic Health Records (EHR) system within your behavioral healthcare practice. But this type of thinking and talking can actually result in poorer self-esteem in the workplace and reduce performance during this often challenging time of change.

There is a large and growing body of research on the measurable impact a positive mind-set has on workplace satisfaction and performance. At a minimum, these findings suggest that workplace enthusiasm – and, on the flip side, negativity – impact organizational productivity.

Transforming the Leader/Transformational Leadership

Organizational leaders during a massive technological overhaul – such as adopting a new EHR – are asked to show more composure than perhaps ever before in the workplace. Adoption of a new system requires patience to minimize the impact of uncertainty among coworkers amidst the already existing day-to-day demands of your practice.  

Behavioral Health EHRs: The New Model for Integrated Care Technology

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Our guest today on Mental Health News Radio is Brook West, Vice President of Sales and Marketing for Valant — one of the leading Behavioral Health EHRs. We’ve enjoyed a long relationship with the Valant team even visiting their corporate office in downtown Seattle in 2014.

As the Behavioral Health market moves toward direct integration with primary care we turn our focus toward electronic health record software vendors that are already using new technology to deliver solutions. Vendors that have superior credibility and credentials in Behavioral Health, attract quality leadership, and possess an unparalleled infrastructure. Our listeners know that Behavioral Health is our passion. Technology designed by the right organizations have a direct effect on mental health providers and their ability to deliver patient care. 

Join Brook West and our host, Kristin Sunanta Walker, as they discuss where Valant is headed and how their EHR solution is paving an entirely new road for Behavioral Health organizations.

 

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Holistic Electronic Health Record Solutions for Behavioral Health: Dr Cloud EMR

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We’ve beat the drum about checking on credentials, funding, scalability, and browser-based solutions in the Behavioral Health EHR market. How refreshing to have a discussion using the term holistic when it comes to electronic health records. John Dunbar of Dr Cloud EMR joins us for a candid discussion about their platform, a preferred EHR vendor with The Association of Addiction Professionals. 

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Behavioral Health EHR YOUR WAY: An Interview with Jay Lacny

EHR YOUR WAY - LogoOne of the fastest growing EHRs in the Behavioral Health market is EHR YOUR WAY. We’ve had the pleasure of working with their team for over a year and as you’ll hear on the show, it has been eye opening for our consulting group. With Behavioral Health finally getting the recognition it deserves, we are seeing an explosion of new technology vendors. We were able to glue our guest, Jay Lacny, to his chair for longer than 5 minutes and discuss this exciting and innovative EHR, why they chose to focus on Behavioral Health, and (without giving away their secrets) why they’ve become so popular, so fast. If you are looking for advanced tools for Behavioral Health with affordable pricing, tune in to this show!

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The Short List: Narrowing the scope of your Behavioral Health EHR search

shortlistAs a mental and behavioral healthcare practice ready to adopt or expand a paperless system, you might find yourself in new territory without a map.

While there is no one perfect catchall, forming a shortlist of vendors depends on understanding how important features of Electronic Health Record (EHR) technology can meet the needs of your workplace. Assessing your needs, knowing what you are looking for, and being in the know about key features that systems offer saves you valuable time, energy – and in the long run – cost. The features listed below provide a good starting point in leading you in the right direction to find the EHR your practice needs.  We are also a phone call or email away if you would like a guide through this process. 

Credibility: Who are the founding members of the organization? Are they mental health providers that have created software that runs their own successful mental health agencies? Would the CEO or President be an invited speaker at a Behavioral Health conference to discuss something other than technology? What kind of contributions have the founding members created for Behavioral Health? Are they the face of the company? Can you find their staff on LinkedIn with a multitude of and varied experience in the field of Behavioral Health? 

Billing System: A billing system that focuses on easy setup for direct billing to many payers within the application but also offers built-in integration with clearinghouses for payment and eligibility checking so you spend less time in clearinghouse portals to process your billing. EHRs that have direct links to databases that house every insurance payers address, phone numbers, etc. which reduces the amount of time your practice needs to spend setting up the system, as well as, human error.  EHRs with tools that show you as a provider what your reimbursement rates should be across multiple insurance payers. 

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