I was recently asked to describe the moment when I stopped selling electronic health record (EHR) software and truly became an advocate for providers in the world of behavioral health and record cycle management. How had this happened? Why?
Doing research for my organization, something important had become apparent: The behavioral healthcare market is not the most profitable of healthcare markets, and nor is it likely to become so. As a matter of fact many EHR vendors avoid serving this community entirely. And, although there may be many reasons for this, one obvious factor is that public mental and behavioral health patients are among the poorest of patient communities. Behavioral health providers receive some of the lowest in insurance reimbursements. In addition to these facts, mental health advocates find that the rules and regulations they must follow are stringent and highly-regulated.