Mental Health News Radio

The Battle of Behavioral Health EHRs: Should We Cringe or Laugh?


Oh the travails of Behavioral Health EHR vendors! Sometimes they are cringe worthy from what is appropriate marketing material to how slow and outdated a product actually is and how that impacts a mental health agency. 

We do love technology and so appreciate the vendors that service behavioral health with integrity, innovation, maturity, and best-in-class products and services. 

Today we interview our CEO, Kristin Walker.  She has a lot to say about electronic health record vendors and revenue cycle management companies that service Behavioral Health. It’s no-holds-barred as usual and we’ll discuss just who has access to patient mental health records from Revenue Cycle Management organizations to Electronic Health Record vendors. We’ll shine a spotlight on why this is important to agencies and providers. 

She also answers questions from our listeners about what she does, why she does it, and why her radio show and Behavioral Health are her passions.



Mental Health EHRs: A Billing Company Perspective

confusedThe definition of insanity is doing the same thing over and over again but expecting a different result. This is what it is like for many behavioral health practices. They continue using an EHR that cannot help them and could be hurting their practice. Change is difficult especially when you have invested time, money, and energy into one of the biggest financial decisions your practice will make. I know this from personal experience and so do my providers. 

“When you’re the only sane person, you look like the only insane person.” ―Criss Jami   

It is fast becoming imperative for all mental health providers to use electronic health records. Our clients have been with us for years. We handle their back office. We make sure they get paid and their practice grows. Of course they came to us with that all important question: Which EHR should we choose?  We did what so many behavioral health organizations have done and jumped in headfirst with an EHR without properly testing the product or the company behind it.  Ouch.  


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