In today’s world of convenience, it is simple to search for a product or service you need online, order it, and move on with your life with very little interruption. Often, once a consumer has received their product or service, they never have contact with the vendor again. Their transaction over, there is no need for additional communication.
In the health industry, however, particularly in the field of behavioral health, it is much more important that the patient and doctor build a relationship of trust. Several factors can be involved in a patient’s physical and mental state, and past relationships can be crucial in diagnosing and treating the patient and maintaining the patient’s health.
You hear through the grapevine about great people doing incredible work in Behavioral Health. People with civic-minded spirit and determined to make invaluable contributions to this sector of healthcare. People like Lisette Wright.
We were introduced to Lisette by her colleague Dr. Marlene Maheu and honored to be introduced. Of course we had to interview her for Mental Health News Radio! It was refreshing and affirming to talk to a true collaborator. We know who to bring in that will get into the specifics of ICD-10, Meaningful Use, PQRS, and large scale EHR implementations. Join us for an informative discussion about what Behavioral Health providers and agencies are NOT taking seriously and should.
Today we interview business owner, clinician, and consultant Theresa Wray of Synergy Consulting Services. A rare and exciting connection for us because of one major factor: Theresa loves finding needles in haystacks. In fact, she excels at it. All of the necessary yet hair pulling work that counselors and Behavioral Health organizations dread to do are actually fun for Theresa. Things like reading your Managed Care contracts, auditing your charts, reviewing compliance plans, and verifying state regulations. Enjoy getting to know her during our interview on Mental Health News Radio. More importantly, enjoy getting to know what she can do for your Behavioral Health organization.
Scott Lloyd, the author of Using Data to Drive Your Service Delivery Strategies: A Toolkit for Healthcare Organizations, works with an approach grounded in an accountable care philosophy. Scott is the President of M.T.M Services and National Council for Behavioral Health Consultant. Scott’s work is focused on helping behavioral health care organizations analyze their performance data to establish system wide changes that work to improve the overall quality of the services being delivered.
What is a Community Mental Health organization to do when it is time to make the switch from one Behavioral Health EHR to another?
They start planning.
They outline what isn’t working about their current system and plan out their goals for transitioning to a new EHR that can better handle their needs. Sometimes the first jump into an electronic health record system is successful only in that it transitions the agency off a paper-based system and educates the staff about what kinds of features they want in a new system.
Oh the travails of Behavioral Health EHR vendors! Sometimes they are cringe worthy from what is appropriate marketing material to how slow and outdated a product actually is and how that impacts a mental health agency.
We do love technology and so appreciate the vendors that service behavioral health with integrity, innovation, maturity, and best-in-class products and services.
Today we interview our CEO, Kristin Walker. She has a lot to say about electronic health record vendors and revenue cycle management companies that service Behavioral Health. It’s no-holds-barred as usual and we’ll discuss just who has access to patient mental health records from Revenue Cycle Management organizations to Electronic Health Record vendors. We’ll shine a spotlight on why this is important to agencies and providers.
She also answers questions from our listeners about what she does, why she does it, and why her radio show and Behavioral Health are her passions.
The Nuts and Bolts of Consultancy in Behavioral Healthcare
Why You Need Us—and How We Can Help
The healthcare system as a whole is a complex compilation of providers, insurers, administrators, and vendors. And although the end goal is always to better the health of patients, healthcare is also a business. That business part of healthcare, just as with any venture that involves dollar signs, brings out the best in some, the worst in others. We see it as our job—our passion—to help organizations wade through the behavioral health market to match the best products with the right providers to ensure the best care. And as we’ve found, much of that work involves finding the right people.
everythingEHR is always on the hunt for innovative technology that aids our Behavioral Health providers. Our article on Spiritually Integrated Therapy was found by Next Step Solutions, Inc. After reading our other articles on why we care so much about this sector of healthcare, Next Step picked up the phone and made a connection with our CEO, Kristin Walker.
A visit to their corporate office in Michigan last year was yet another stop on our 2014 journey across the United States visiting EHR vendors and Behavioral Health practices. Kristin had the opportunity to meet everyone on the team and see what a software organization does that is heavy on development and light on marketing agendas. It was certainly a pleasure.
NextStep™ has developed a digital pen system and embedded artificial intelligence into their EHR. Sounds unbelievable right? A science fiction movie, maybe? We saw it action at their office and while we visited several of their clients. NextStep™ has clients across the United States using their award-winning software for behavioral health private practices, research clinics, residential programs, outpatient agencies and state hospitals. It was a pleasure to sit down with Dr. Darrin Hanna and David Ballenberger, MSW to discuss their product, their organization, and what the future holds for behavioral health technology.
We have looked long and hard for meaningful use experts in the Behavioral Health field. They are hard to come by. We got lucky partnering with The Compliancy Group. They are THE HIPAA experts when it comes to the mental health field but where could we find someone with the proper credentials for Meaningful Use? It was going to take someone special and, finally, we found him.
Last month we welcomed Dr. Frederick DuFour to the everythingEHR team. We are proud to share his knowledge and expertise with our providers and the Behavioral Health EHR vendors we support.
Dr. DuFour will be hosting a series of Webinars for The Samaritan Institute, our supported EHR vendors, and everythingEHR on Meaningful Use and the specific and unique constraints on Behavioral Health providers.