- The research and demo process can tell you almost everything you need to know about an EHR vendor. Do you have the time and the staff to traverse this rocky road on your own?
- If this isn’t your first rodeo with an EHR, work with vendors that have nothing to hide
- Avoid vendors that shout out in their marketing material how honest they are, would never hold your data hostage, etc. – professionals don’t need to make these claims in their material
- There’s a diagnosis code for this kind of behavior
Posts Tagged ‘Behavioral / Mental Health Information’
Choosing the right behavioral health EHR is one of the most important decisions a mental health organization will make.
Before you dive into purchasing the software that will be running your practice make sure the vendor providing the demo is not really a magician. In our time spent only selling mental health EHRs, we have done demos exactly as trained by the creators of the products. We found out later this was horrendously misleading and when we started doing demonstrations of the products exactly as they worked, sales of these EHRs slowed down to a trickle. As they should.
everythingEHR has been reviewing behavioral health EHRs for the past few years. Many of our clients from mental health billers to behavioral health providers have come to rely on our EHR knowledge to help them during the often painful process of selecting a system that will ultimately run their practice. We have demoed more than forty behavioral health EHRs. Some are 100% mental health focused and others serve many sectors of health care and include a behavioral health component. We found that the process of vetting EHR vendors can and should be a time-consuming journey but often filled with missteps and some landmines. Our clients always report a serious reduction in anxiety by having one of our advisers join them on each and every demo.
As a mental and behavioral healthcare practice ready to adopt or expand a paperless system, you might find yourself in new territory without a map.
While there is no one perfect catchall, forming a shortlist of vendors depends on understanding how important features of Electronic Health Record (EHR) technology can meet the needs of your workplace. Assessing your needs, knowing what you are looking for, and being in the know about key features that systems offer saves you valuable time, energy – and in the long run – cost. The features listed below provide a good starting point in leading you in the right direction to find the EHR your practice needs. We are also a phone call or email away if you would like a guide through this process.
Credibility: Who are the founding members of the organization? Are they mental health providers that have created software that runs their own successful mental health agencies? Would the CEO or President be an invited speaker at a Behavioral Health conference to discuss something other than technology? What kind of contributions have the founding members created for Behavioral Health? Are they the face of the company? Can you find their staff on LinkedIn with a multitude of and varied experience in the field of Behavioral Health?
Billing System: A billing system that focuses on easy setup for direct billing to many payers within the application but also offers built-in integration with clearinghouses for payment and eligibility checking so you spend less time in clearinghouse portals to process your billing. EHRs that have direct links to databases that house every insurance payers address, phone numbers, etc. which reduces the amount of time your practice needs to spend setting up the system, as well as, human error. EHRs with tools that show you as a provider what your reimbursement rates should be across multiple insurance payers.
I remember the day I knew I would have a career in the helping field: It was a day like any other in first grade. As I stood in line with all my classmates, our janitor, Mr. Johnson, walked past. His familiar gimp accompanied him, as it always did, with one leg lagging behind him while the opposite arm swayed oddly.
To my dismay, the entire class snickered and called out insults, which—right or wrong—was the popular response by those around me. However, being the empath I am, I just sank inside. A pit the size of a kickball grew in my stomach and I just had to do something to ease his pain. Not having the tools then that I have now, I didn’t know what else to do. So I waved, smiled. A simple token of kindness that would foretell my future as a therapist. I knew then that I could not tolerate human suffering and that I had a gift within me to help ease it.
What is a Community Mental Health organization to do when it is time to make the switch from one Behavioral Health EHR to another?
They start planning.
They outline what isn’t working about their current system and plan out their goals for transitioning to a new EHR that can better handle their needs. Sometimes the first jump into an electronic health record system is successful only in that it transitions the agency off a paper-based system and educates the staff about what kinds of features they want in a new system.
Please join us in welcoming Melanie Vann to everythingEHR. Melanie is working with our Certified Community Behavioral Health Centers and Public Behavioral Health Centers on HIPAA compliance and training. She works onsite with practices taking a view of all departments from administrative staff to the clinical team to make sure all processes are being followed that are specific to a behavioral health environment.
Melanie joins us on Mental Health News Radio to discuss her love of animal-assisted therapy. She’s also our Creative Director, handling all of our marketing efforts for everythingEHR and our advocacy radio show. We could not do all that we do without her!
Oh the travails of Behavioral Health EHR vendors! Sometimes they are cringe worthy from what is appropriate marketing material to how slow and outdated a product actually is and how that impacts a mental health agency.
We do love technology and so appreciate the vendors that service behavioral health with integrity, innovation, maturity, and best-in-class products and services.
Today we interview our CEO, Kristin Walker. She has a lot to say about electronic health record vendors and revenue cycle management companies that service Behavioral Health. It’s no-holds-barred as usual and we’ll discuss just who has access to patient mental health records from Revenue Cycle Management organizations to Electronic Health Record vendors. We’ll shine a spotlight on why this is important to agencies and providers.
She also answers questions from our listeners about what she does, why she does it, and why her radio show and Behavioral Health are her passions.
The Nuts and Bolts of Consultancy in Behavioral Healthcare
Why You Need Us—and How We Can Help
The healthcare system as a whole is a complex compilation of providers, insurers, administrators, and vendors. And although the end goal is always to better the health of patients, healthcare is also a business. That business part of healthcare, just as with any venture that involves dollar signs, brings out the best in some, the worst in others. We see it as our job—our passion—to help organizations wade through the behavioral health market to match the best products with the right providers to ensure the best care. And as we’ve found, much of that work involves finding the right people.
Last month we welcomed Dr. Frederick DuFour to the everythingEHR team. We are proud to share his knowledge and expertise with our providers and the Behavioral Health EHR vendors we support.
Dr. DuFour will be hosting a series of Webinars for The Samaritan Institute, our supported EHR vendors, and everythingEHR on Meaningful Use and the specific and unique constraints on Behavioral Health providers.
Session One: Treatment Goal Setting
Overview: The interactive webinar will introduce a three prong evaluation model for mental health service organizations. We will discuss the core elements of successful evaluation programs and focus on the development of effective and efficient treatment goal setting as the first prong of the model. The presenter will discuss how to balance client centered goal setting with the need for consistency and rigor in establishing measurable goals.