What’s Your Problem: You or Your Behavioral Health EHR?
Join Scott Lloyd, President of MTM Services, for a live sound bite from National Council for Behavioral Health’s annual conference. Scott and our CEO, Kristin Walker, presented for council attendees about the growing changes, frustrations, and “gotchas” when it comes to Behavioral Health EHR technology. The session was outstanding and attended by EHR vendors, as well, as clinicians and agency directors. New requirements for integrated care will need to be adopted by EHR vendors with credentials, appropriate staff levels, browser-based technology, and responsible spending on development of their products – not just on sales and marketing. Organizations that provide services to our mental health population and EHR vendors are going to need help finding and creating new solutions as we move at light speed towards primary care integration.
Scott began his career at a large international franchise company working across the US and SE Asia, finding great successful at improving face-to-face sales processes, client satisfaction, staff satisfaction and staff productivity. Scott developed an expertise in solving operational problems, retaining staff and increasing performance and service quality.
After returning from Asia in 1998, Scott used his experience to help community behavioral healthcare organizations prepare for changes in their funding environments, working hand-in-hand with David Lloyd at MTM Services for over ten years. During this time, Scott also earned a four-year Bachelor of Science degree in business management and operations from North Carolina State University, wrote the workbook that complements David Lloyd’s How to Deliver Accountable Care, and his own book Using Data to Drive Your Service Delivery Strategies: A Toolkit for Healthcare Organizations.