Mental Health News Radio

Are You in a Co-Dependent Relationship with your Behavioral Health EHR?

Print Friendly, PDF & Email

BehavioralHealthEHRCodependency

Heard Any of this Before? 

None of our other clients are having the issues you are having.

Our other clients have been able to figure this out.

You haven’t spent enough time training on the software.

Who can we work with at your practice that will get it?

How comfortable are you with software?

 

Helping behavioral health providers find the right electronic health records software is our business.  There are so many choices, the entire process of finding the best EHR can be daunting.  Even more of a challenge is moving from one EHR to another.  Many mental health organizations will stay on a system that did a great job of getting them off of paper, but is not robust enough to keep their practice moving forward.  

After spending many hours visiting behavioral health practices that are in EHR pain, we have come to some interesting conclusions: providers and their staff can get into an unhealthy relationship with their EHR software.  

Our process is simple and we will be sharing it with our readers over the coming weeks.  

Let’s start with the most obvious:  

BILLING

timemoney

Nine times out of ten the billing department is who spends the most time with EHR support.  We have had billing staff threaten to quit over the EHR being used in a mental health practice.  Each valid complaint given by the biller is “debunked” by the EHR software support with a slew of:

None of our other clients are having the issues you are having.

Our other clients have been able to figure this out.

You haven’t spent enough time training on the software.

Who can we work with at your practice that will get it?

How comfortable are you with software?

It’s very simple.  The software should balance. There should not be different information regarding a patient balance on a statement from what shows up as the client balance in the system. It should not require a PhD in that software to find out what is going on with your organization’s revenue.  Many practices have said to us, “The support is great.  We call them a lot and they are always available.”  It takes a few more identifying questions to find out that staff are spending hours on the phone with support.

“They take over my computer so I can’t do anything else and it seems like they are trying to fix something.”  

Here are some things EHR companies must do when their product has issues with billing:

free-button-on-keyboard-100117079

Offer freebies:  Free licenses, inordinate amounts of time, free or low cost billing services (let’s make some money from your practice by taking a percentage of your revenue since you can’t seem to figure out our software), blame YOU.

hope-despair-buttons-show-hopelessness-or-hopeful-100213937

There is behavioral health software out there that is:

Serious

Award winning

Has excellent support

Is on top of and ahead of all of its competitors

Practices using this software are not in the proverbial weeds with this EHR handling their revenue

Finding out there are issues with the billing component of an EHR takes time.  It depends on how large the organization is and how many claims they send out each month.  Practices need to stop hemorrhaging financially and get on a system that works.  

“I love the support.  I know the entire family history of my EHR support person and what time they have dinner…..”  

How much time is your staff spending with support?  The best question is WHY are they spending so much time with support?  There are Mental and Behavioral Health systems out there that balance, that don’t make you feel as if YOU are the problem, that do what they are intended to do: be a helpful tool that runs your practice so you can focus on patient treatment.  

Get back into a healthy relationship with an EHR vendor that has boundaries, does not need to offer freebies to keep you using their system because they simply don’t have to, and supports the growth of your practice by respecting your time and energy.

As always, we are here to help.  If you would like an advocate during your behavioral and mental health EHR search, please contact us

Tags: , , , , , , , , , , ,